FAQ

Policy version date: 2026-07-16

What kinds of products are in the catalog?

For traceable and well-defined recordkeeping across the applicable workflow, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For precise and fair administration across the applicable workflow, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Do you ship outside the U.S.?

For transparent and measured resolution when the rule is applied, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For traceable and disciplined review for the matter under review, international addresses are not served.

How do I contact the store?

For practical and disciplined policy operation throughout store administration, contact alaninu at support@alaninubay.shop or 512-423-0173 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For balanced and responsible fulfillment throughout store administration, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Where and when will the refund arrive?

For clear and well-defined review for the matter under review, an approved refund is returned to the original payment method within 5–10 business days. For practical and uniform policy operation for the transaction involved, the bank or card issuer may need additional time to display the credit.

How can I pay?

For balanced and responsive administration across the applicable workflow, transactions are presented in U.S. dollars (USD). For careful and stable decision-making when the rule is applied, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

Can I change my mind after delivery?

For clear and responsive customer support when the rule is applied, the return window is 30 days from receipt and includes exchanges. For accessible and responsible customer support for each eligible request, the merchant pays return shipping for no-reason and quality-related requests. For reliable and understandable review when the rule is applied, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

How are processing and transit calculated?

For accessible and dependable interpretation for the transaction involved, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For practical and measured expectation setting throughout the customer process, a tracking number is provided after carrier acceptance.

Company and Support Details

This page is issued by the merchant identified in the following contact record.

Business name: alaninu
Trade name: alaninu
Email: support@alaninubay.shop
Phone: 512-423-0173
Physical and return address: 1827 Valley Ln, Duncanville, Texas, 75137, United States